Contact the Concierge
Our support staff is ready to assist you during your journey.
Concierge Desk Routing
For immediate assistance regarding virtual balances, game mechanics, or responsible play tools, please use the direct channels below. Note that we do not process any real-money transactions.
Email Support
Operator Office Address
Ozolloto Holdings Pty Ltd
Level 14, 333 Collins St
Melbourne VIC 3000
Australia
Lost and Found (Account Issues)
Daily allocations reset at midnight AEDT. Please refresh the Grand Foyer to sync your balance.
You can configure session timers and virtual wager limits in your passenger settings area.
Your transaction is securely logged. The virtual outcome is calculated immediately upon spin initiation. Your balance has been accurately updated.